![]() ![]() Some Amazon customers even report that they receive refunds instantly. Most refunds hit your account within two to three weeks. Amazon says the charge is meant to deter customers from using UPS when they have other choices.Īccording to Amazon, you can return most new, unopened items sold and fulfilled by Amazon within a month of delivery for a full refund.Īmazon says it processes the refund within 7 days after it receives the product. Last week, it quietly added a charge to return packages when there’s a Whole Foods, Kohl’s or Amazon Fresh location closer or just as far as a UPS Store return location. Wilkins’ problem started in January when she tried to process an Amazon return package for her coffee maker.Īmazon allows you to return online purchases in person at Whole Foods stores. In fact, Amazon wants you to return your packages to Whole Foods. Get insurance for your next trip at VisitorsCoverage. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. How do I get my refund from Amazon if it does not receive the item?Īnd there’s an even bigger question: Who is responsible for back-office issues like mail delivery, IT problems or internal processing issues? If you’re not sure, you won’t want to miss this maddening tale of customer disservice.How long does it take to process a return?.What is the Amazon return package policy?.But before we can track down her missing Amazon return, we’ll have to answer a few questions: Wilkins’ problem looks like an open-and-shut case, but it isn’t. “I’m having to chase down the refund,” Wilkins complains. Now Wilkins is out $63, and Amazon is telling her it’s done all it can. ![]() Whole Foods verbally acknowledged the return.īut Amazon says it didn’t get the package. It’s not a theoretical question for Vanessa Wilkins, who recently dropped off a Keurig K-Mini Coffee Maker at her local Whole Foods store (owned by Amazon). If you return a product to Amazon, but it says the package never arrived, what can you do? ![]()
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